86 Hookhams Lane
Bedfordshire MK41 0JX
Telephone: (01234) 771694
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the care Act 2014.
We carried out an unannounced comprehensive inspection at Crossways Nursing Home on 8 September 2016.
The inspection was carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We checked the information we held about the service, including data about safeguarding and statutory notifications. Statutory notifications are information about important events which the provider is required to send us by law. In addition, we asked for feedback from the local authority that has a quality monitoring and commissioning role with the service.
We spoke with five people who used the service, two relatives who were visiting the service and a further four relatives over the telephone. In addition we spoke with seven care workers, one domestic, two nurses, the deputy manager and the registered manager
We reviewed the care records of three people who used the service to ensure they were reflective of peopleâs current needs. We examined three staff files and other records relating to the management of the service including, medication administration record sheets, staff rotas, training records and quality auditing records.
Last updated 06:47:30 12th Jul 2018 - Update Now
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