Cuerden Developments Limited – Alexandra Court

Alexandra Court
Howard Street
Pemberton, Wigan
Lancashire WN5 8BH

Telephone: (01942) 215555

Care Types: Care Home with NursingMental HealthOlder PeoplePhysical DisabilitySensory Impairment


Click for key Green TickGrey CrossRed CrossStarGreen smartieYellow smartieRed smartieGrey smartie

Overall
Requires improvement

Read overall summary
Last updated 10 May 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The service was last inspected in June 2016 and found to be good overall with a breach of the Regulations in relation to safe management of medication.

Prior to the inspection we reviewed all of the information we held about the home in the form of notifications, previous inspection reports, expected/unexpected deaths and safeguarding incidents. We contacted Commissioners, Healthwatch and Wigan local safeguarding team. This would indicate if there were any particular areas to focus on during the inspection.

The inspection took place on 8 and 9 January 2018, the first day was unannounced which meant the service did not know we were coming. The second day was announced.

The inspection team consisted of; two adult social care inspectors, an Expert by Experience (ExE), an ExE is a person with personal experience of using or caring for someone who uses this type of care service. The ExE at this inspection had expertise in in caring for older people, people living with dementia and people who used care services. There were also, two specialist advisors; a nurse with experience of pressure care and an occupational therapist with experience of moving and handling. An inspection manager observed this inspection. We observed staff when they supported people to mobilise using equipment including; standing aids, hoists and walking frames. We observed how staff provided care and support during the inspection.

As part of this inspection we spoke with the registered manager, 18 members of staff, 13 people who used the service and five visiting relatives. We looked in detail at the care records for eight people. We looked at documentation held by the service including: policies and procedures and a range of records the home kept in relation to; safeguarding, whistleblowing, Mental Capacity Act 2005 (MCA), Deprivation of Liberty Safeguards. The inspection team observed care practices. We looked at staff records including; recruitment, rotas and staffing levels, training, supervision and appraisals. We examined the records of accidents and incidents, infection control, building and environmental checks.

Last updated 06:17:35 21st Jan 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »