Registered Manager: Ann Bright
Provider Name: Ashdown Care Limited
Care home beds: 56
Situated in the market town of Cullompton, Culm Valley Care Centre offers nursing and personal care for 56 older people. Culm Valley Care Centre is set in mature grounds close to the Church and within walking distance of the town amenities and bus routes.
The Care Centre is spacious, offering single room accommodation on two floors, with en-suite facilities. Companion rooms are also available.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 22 and 25 May 2017. The first day was unannounced and was carried out by two adult social care inspectors and an expert by experience. An expert by experience is a person who has personal experience of caring for someone who uses this type of care service. We made arrangements for one adult social care inspector to return on a second day to complete the inspection.
The provider had been requested by the Care Quality Commission (CQC) to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed this and other information we held about the home. This included previous inspection reports and notifications sent to us. A notification is information about important events which the service is required to send us by law. This enabled us to ensure we were addressing any potential areas of concern.
We met the majority of the people who lived at the service and received feedback from 17 people who were able to tell us about their experiences. We also spoke with five visitors to ask their views about the service.
We spoke to 17 staff, including the registered manager, a clinical lead, nurses, team leaders, care workers, the cook, housekeeping staff, activity worker and administration staff. We spoke at the inspection to two visiting professionals and a visiting hairdresser.
We reviewed information about peopleâs care and how the service was managed. These included four peopleâs care records in full and partially looked at three to look for specific information. We reviewed five peopleâs medicine records, along with other records relating to the management of the service. These included staff training, support and three staffs recruitment records, quality assurance audits and minutes of residents and team meetings. We also contacted health and social care professionals and commissioners of the service for their views. We received a response from two health and social care professionals.
Last updated 12:04:41 15th Mar 2018 - Update Now
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