Registered Manager: Prest, Leanne
Provider Name: Jean Whitten Care Limited
Care home beds: 20
Culrose is situated on the Norfolk/ Suffolk boarder and is easily accessible.
Culrose House looks out over Dickleburgh moor which is a nature reserve and has created a wildlife haven.
The home can currently accommodate twenty residents in single rooms some of which are en-suite.
We take pride in what we do and aim to ensure all our residents feel safe in a home from home environment. We take pride in providing our service and always strive to ensure our care standards are high.
We are aware that moving to a care home is a big decision, therefore we are here to help and guide you through every step and make the transition as smooth as possible.
We host fortnightly coffee mornings where everyone is welcome to come along and meet us to see and hear about the care and service we provide. Please contact us if you have any questions.
We regularly publish a resident and family newsletter where we provide updates on events taking place at Culrose. Our latest coffee morning brought together staff, residents and their families. We were delighted to receive positive feedback, in particular that Culrose House has this magic feeling of being home from home which is what we strive to maintain.
Culrose was last inspected by the are Quality commission in May 2015 and the rating was classified as: Good for all our service.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 6 and 7 March and was unannounced. It was completed by one inspector.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The registered manager completed this and returned it when they needed to. We reviewed the content of this. We also looked at all the information we held about the service. This included information about events happening within the service and which the provider or registered manager must tell us about by law.
During our inspection visit, we observed how staff supported and interacted with people. We spoke with four people using the service and three visitors. We also spoke with the cook, cleaner, two members of the care team and the registered manager. We reviewed care records for four people and a sample of medicines records, which included three we checked in some detail.
We also checked a sample of records to do with the quality and safety of the service. After the second of our inspection visits, the registered manager sent us some additional information we had requested. This included a sample of checks on the safety of the service, staff training records and their process for consulting with people using the service.
Last updated 01:49:30 16th Jul 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »