Cumbria House Care Home

Cumbria House Care Home

84-86 Shorncliffe Road
Kent CT20 2PG

Telephone: (01303) 254019

Provider Name: Ashwood Park Healthcare Ltd
Care home beds: 32

Care Types: Care HomeOlder People

We aim to provide a homely and caring environment in which the residents can feel happy and comfortable, with a feeling of self-worth.

We also believe in ensuring that each resident is given the choices that each of us have in our daily lives, such as, having visitors at any time, be provided with privacy when required, be provided with a varied and healthy diet and not to have restrictions put on their environment.

To achieve this, we staff our homes with adequately trained staff over the 24 hour period, teach staff to understand the physical and psychological needs of our residents so they can care for them in a loving, caring and professional way.

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Requires improvement

Read overall summary
Last updated 2 September 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 5 July 2017 and was unannounced. The inspection team consisted of an inspector and also an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Prior to the inspection we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the information provided in the PIR and used this to help inform our inspection. We reviewed the records we held about the service, including the details of any safeguarding events and statutory notifications sent by the provider. Statutory notifications are reports of events that the provider is required by law to inform us about.

People told us about their experience of living in the service. We spoke with 10 people at inspection and five relatives. We observed staff supporting people with daily activities and communicating with people throughout the day. We saw the communal areas of the home and a small number of bedrooms and communal bathrooms and toilets on every floor. We spoke to the registered manager, deputy manager and four staff including the cook and three care staff.

After the inspection we contacted three health and social care professionals who have contact with the service.

We spoke with people and observed how they interacted with each other and with staff. We observed staff carrying out their duties and how they communicated and interacted with each other and the people they supported.

We looked at five people’s care plans, we viewed risk assessments, medicine records, staff recruitment training and supervision records, staff rotas, accident and incident reports, servicing and maintenance records and quality assurance surveys and audits.

Last updated 11:11:39 21st May 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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