Registered Manager: Maria Foster
Provider Name: Active Lives Care Ltd
Care home beds: 72
Cumnor Hill House is a new-concept, purpose-built care home offering spacious care facilities within a luxury environment. Offering all-inclusive pricing where everything the home offers is included for a single weekly fee.
A team of professional and skilled staff are trained in the delivery of high-quality care to all residents, of all abilities, and all hospitality staff are trained to hotel standards. Their policy is to always pay above the National Living Wage and employ a higher than average quantity of staff, ensuring all residents’ expectations are always met.
The home features its own cinema room where residents can relax, a fully stocked bar/bistro, library, private dining room, spa, hairdressing salon and landscaped gardens.
Cumnor Hill House has a full-time events manager who organises activities and events for all residents to enjoy, while the home has its own chauffeur driven limousine for use on days out and special occasions.
The pricing policy is all-inclusive – a single weekly fee covers all care, all facilities and all events. This includes the bar bistro, fine dining and entertainment.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 18 April 2017 and was unannounced.
The inspection was carried out by two inspectors, a specialist advisor who was nurse and an Expert by Experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Prior to the inspection we looked at information we held about the service. This included notifications the provider had submitted to CQC. A notification is information about important events which the provider is required to tell us about by law.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we observed staff practices and completed a Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us
We spoke with eight people and five visitors. We spoke with the home manager, the clinical lead, the operations manager, one nurse, two senior care workers, six care staff and the chef. We looked at 13 people's care records, five staff files and other records relating to the management of the service.
Last updated 02:21:13 17th Apr 2018 - Update Now
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