Dale Lodge

Dale Lodge

Dale Road
Southfleet
Kent DA13 9NX

Telephone: (01474) 833696
Website: www.njch.co.uk

Registered Manager: Kerry Johnson
Provider Name: Nicholas James Care Homes Ltd
Care home beds: 20

Care Types: Care HomeDementiaOlder People


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Last updated 25 August 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We inspected this service on the 29th, 30th June and 1st July 2016. This was an unannounced inspection. The inspection team consisted of one inspector, one pharmacist inspector and an expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. This service was previously inspected on 8th October 2014 and we issued one requirement notice in relation to breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The registered provider sent us an action plan detailing the improvements they would make.

Prior to the inspection, we gathered and reviewed information we held about the service. This included notifications from the service and information shared with us by the local authority. The registered manager had not received and completed a Provider Information Return (PIR) at the time of our visit. The PIR is a form that asks the provider to give some key information about the service, what the service does well and what improvements they plan to make. We took this into account when we made the judgements in this report.

During the inspection, we spoke with five people who lived at the service, four care staff, four relatives, two visitors the registered manager and a health care professional who worked with people at the service. We made observations of staff interactions and the general cleanliness and safety of the home. We looked at four care plans, three staff files, staff training records and quality assurance documentation. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Last updated 07:10:40 21st May 2018 - Update Now

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