Deaconstar Limited

The Old Court House
Wood House Lane
Bishop Auckland
Durham DL14 6FQ

Telephone: (01388) 663662

Care Types: Care in your HomeLearning disability/autismSupported Living - Learning Disability Only

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Last updated 2 March 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We visited the service on 5 and 6 January 2016 and our inspection was announced. The members of the inspection team consisted of one adult social care inspector and one expert by experience. An expert-by-experience is a person who had personal experience of using or caring for someone who used this type of care service. The expert in this case had experience in caring for people with learning disabilities.

On the day we visited we spoke with the registered manager, the nominated individual, deputy manager and two office administrators. Following the inspection we contacted six people who used the service and their relatives. We also telephoned four further members of staff, two healthcare professionals and one social care professional.

During the inspection visit we looked at five people’s care plans, risk assessments, staff training and recruitment files, a selection of the service’s policies and procedures, meeting minutes and maintenance records.

Before our inspection we reviewed all the information we held about the service, including previous inspection reports. We also examined notifications received by the Care Quality Commission. We contacted the local authority commissioning team, who raised no concerns about the standard of care provided.

Before the inspection we did not ask the provider to complete a Provider Information Return (PIR). During this inspection we asked the provider to give some key information about the service, what the service does well, the challenges it faces and any improvements they plan to make.

Last updated 04:19:28 12th Mar 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »