Riverside Care Complex

Riverside Care Complex

Hull Road
Kexby
York
North Yorkshire YO41 5LD

Telephone: (01759) 388223
Website: www.surehealthcare.co.uk

Registered Manager: Lisa Wallbridge
Provider Name: Sure Healthcare Limited
Care home beds: 65

Care Types: Care HomeCare Home with NursingDementiaOlder People


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Last updated 24 March 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 24 and 31 January 2018 and was unannounced. On day one the inspection team consisted of two inspectors, a specialist advisor who was a nurse, and two experts by experience. An expert by experience is a person who has experience of using or caring for someone who uses this type of care service. Day two was conducted by one inspector.

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. Prior to the inspection we requested feedback from the local authority contracts and commissioning team and they provided us with feedback from their most recent contract monitoring visit. We reviewed the information we held about the service including notifications about any incidents in the service. We used all of this information to plan the inspection.

At the inspection we spoke with the registered manager, the deputy manager, the operations manager, the training manager, ten care workers (including nurses and care staff) and a member of domestic staff. We also spoke with ten visitors and 19 people who used the service. We looked around the home and observed daily activities, including the support people received with their medicines, the mealtime experience and interactions between staff and people who used the service. We looked at records relating to the care of 14 people. We also reviewed three staff recruitment records, induction and training records, and a selection of records used to monitor the quality of the service.

Last updated 12:19:55 18th Apr 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »