Registered Manager: Lisa Wallbridge
Provider Name: Sure Healthcare Limited
Care home beds: 65
The Riverside Care Complex provides residential and nursing care for the elderly in Derwent House and specialist dementia care in the modern, purpose built Riverview Lodge.
A team of specialist and dedicated staff focus on the individual needs of residents and offer person centred care.
The home features 63 en-suite bedrooms all furnished to a very high standard.
Accommodation is offered in bright, spacious single rooms. All rooms have TV connectivity and a nurse call system. Communal areas comprise lounges and dining areas, a reception area and a conservatory. Varied menus are served and specialist diets can be catered for.
We are always happy to welcome visitors or to answer queries – we are here to help. If you would like to come along and have lunch and see what life is like in our home then please get in touch.
We routinely hold residents and families meetings so we can receive your feedback and refine the care we provide in every way. We actively encourage families to engage in our community and take an active part in the care we provide for loved ones.
Our community offers: health and wellbeing services including a dedicated on-site GP services, podiatry services, hair salon, and full time activities coordinators in each home with routine excursions in and around the local areas.
Fees Guide: from £795
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 24 and 31 January 2018 and was unannounced. On day one the inspection team consisted of two inspectors, a specialist advisor who was a nurse, and two experts by experience. An expert by experience is a person who has experience of using or caring for someone who uses this type of care service. Day two was conducted by one inspector.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. Prior to the inspection we requested feedback from the local authority contracts and commissioning team and they provided us with feedback from their most recent contract monitoring visit. We reviewed the information we held about the service including notifications about any incidents in the service. We used all of this information to plan the inspection.
At the inspection we spoke with the registered manager, the deputy manager, the operations manager, the training manager, ten care workers (including nurses and care staff) and a member of domestic staff. We also spoke with ten visitors and 19 people who used the service. We looked around the home and observed daily activities, including the support people received with their medicines, the mealtime experience and interactions between staff and people who used the service. We looked at records relating to the care of 14 people. We also reviewed three staff recruitment records, induction and training records, and a selection of records used to monitor the quality of the service.
Last updated 10:55:53 18th Feb 2019 - Update Now
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