Registered Manager: Trish Hanlon
Provider Name: WCS Care Group Limited
Care home beds: 43
Dewar Close is situated on the outskirts of Rugby, in the small village of Bilton.
The home benefits from being near a vibrant community with a range of nearby local facilities, including shops, a post office, a chemist, a fish and chip shop, a florist and a bus route all close to hand.
The home offers high quality day care, respite care, short stays and long term care for older people. Designed as three households, each household has a living area with a lounge, dining area and kitchenette, where people can make their own snacks and drinks, and staff will always be on hand to prepare hot refreshments if requested.
The open living area is a central hub for each household where people like to get together and socialise with other residents, family and friends. You’ll often find their daily Oomph! exercise classes or activities happening in the living area – or they might be outside, making the most of the garden. The large, secure gardens have seating areas, planted spaces and raised beds where their residents and staff grow fruit and vegetables. There are hens and other animals including a cat which are looked after and enjoyed by everyone in the home.
Lifestyle coaches plan all activities including regular outings and day trips. They will always do their best to ensure that you can continue to do the things that you have always done. There is also a beauty salon offering unisex hairdressing and manicures.
If you’re thinking about making Dewar Close your new home, please get in touch to arrange a tour – like any new home, you’ll only know if it’s right for you when you walk through the front door.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 12 and 13 April 2016 and was unannounced. The inspection was undertaken by one inspector.
The provider completed a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed the information we held about the service. We looked at information received from relatives, the local authority commissioners and the statutory notifications the registered manager had sent us. A statutory notification is information about important events which the provider is required to send to us by law. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority.
We spoke with seven people who lived at the home and three relatives. We spoke with the registered manager, the care manager, a lead care staff member, six care staff and the cook. We also spoke with the Head of Care Services and Quality from the providerâs senior management team.
Many of the people who lived at the home were happy to talk to us about their daily lives, but they were not able to tell us in detail, about their care plans, because of their complex needs. However, we observed how care and support were delivered in the communal areas and reviewed peopleâs records.
We reviewed three peopleâs care plans and daily records to see how their care and treatment was planned and observed how care and support were delivered in the communal areas. We checked whether staff were recruited safely and trained to deliver care and support appropriate to each personâs needs.
We reviewed the results of the providerâs quality monitoring system to see what actions were taken and planned to improve the quality of the service.
Last updated 03:13:58 21st Aug 2018 - Update Now
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