Downs View Care Centre

Wiltshire SN4 0EU

Telephone: (01793) 740240

Provider Name: Coate Water Care Company Limited
Care home beds: 51

Care Types: Care HomeDementiaMental HealthOlder People

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Last updated 24 May 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection was unannounced on 5 March 2017 and continued on 6 and 11 March 2017. The inspection was carried out by one inspector, a specialist advisor in relation to dementia care and two experts by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

In order to gain people’s views about the quality of the care and support being provided, we spoke with 14 people and 4 relatives. We spoke with the registered manager, two senior managers, 10 staff and two health care professionals. We looked at people’s care records and documentation in relation to the management of the service. This included staff training and recruitment records and quality auditing processes.

Before our inspection, we looked at previous inspection reports and notifications we had received. Services tell us about important events relating to the care they provide using a notification. In addition, we looked at the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The PIR was returned on time and completed in full.

Last updated 06:25:53 17th Apr 2018 - Update Now

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