Registered Manager: Lyndsay Frearson
Provider Name: WCS Care Group Limited
Care home beds: 45
Drayton Court is situated in Nuneaton, next to the Church of St Mary and St John.
The home benefits from being near a vibrant community with a range of local facilities nearby, including a café, library, community hall, post office, chemist and supermarket all close to hand.
The home offers high quality day care, respite care, short stays and long term care for older people. Designed as three households, each household has a living area with a lounge, dining area and kitchenette, where people can make their own snacks and drinks, and staff will always be on hand to prepare hot refreshments if requested.
The lounge areas are central to the household where people like to get together and socialise with other residents, family and friends. You’ll often find their daily Oomph! exercise classes or activities happening in the living area – or they might be outside, making the most of the garden.
Lifestyle coaches plan all activities including regular outings and day trips. They will always do their best to ensure that you can continue to do the things that you have always done. There is also a beauty salon offering unisex hairdressing and manicures.
If you’re thinking about making Drayton Court your new home, please get in touch to arrange a tour – like any new home, you’ll only know if it’s right for you when you walk through the front door.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 4 and 5 of February 2016 and was unannounced. The inspection was undertaken by two inspectors and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
The provider completed a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We also reviewed the information we held about the service. We looked at information received from relatives, the local authority commissioners and the statutory notifications the registered manager had sent us. A statutory notification is information about important events which the provider is required to send to us by law. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority.
We spoke with 10 people who lived at the home, nine relatives, one other visitor and external visiting healthcare professional. We spoke with the registered manager, a service manager, three care co-ordinators, six care staff, a cook and the deputy director of operations.
Many of the people we spoke with were not able to tell us in detail about their care and support because of their complex needs. However, people were happy to talk with us about their previous lives and we observed how staff engaged with people throughout our visit.
We reviewed four peopleâs care plans and daily records to see how their care and treatment was planned and observed how care and support were delivered in the communal areas.
We checked whether staff were recruited safely and trained to deliver care and support appropriate to each personâs needs. We reviewed the results of the providerâs quality monitoring system to see what actions were taken and planned to improve the quality of the service.
Last updated 12:02:20 15th Nov 2018 - Update Now
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