Registered Manager: Louise Goode
Provider Name: WCS Care Group Limited
Care home beds: 75
Drovers House is a purpose-built, specialist dementia care home designed to compensate for the challenges faced by people living with dementia.
It has a number of facilities including a minimart shop, café, hair salon, luxury spa and therapy table tennis table. Outside there’s a large garden complete with cycle path and side-by-side bike for two.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The comprehensive inspection took place on 19, 20 and 25 April 2017. The inspection visit on 19 April included an inspector and two experts by experience and was unannounced. We told the provider two inspectors would return on 20 April and one inspector returned again on 25 April, due to the size of the service. An expert-by-experience is a person who has personal experience of using, or caring for someone who uses, this type of care service.
Before the inspection visit, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We also reviewed the information we held about the service. We looked at information received from relatives, healthcare professionals and the local authority commissioners and reviewed the statutory notifications the registered manager had sent us. A statutory notification is information about important events which the provider is required to send to us by law. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority.
During the inspection we spoke with eight people who lived at the home, 14 relatives, a volunteer, three visiting healthcare professionals and a regular contractor. We spoke with seven care staff, five support staff, the cook, a care manager, the deputy manager and the new manager about what was like to work at the service. We spoke with the three members of the providerâs management team including a service manager, concierge services manager and the head of care services and quality.
Many of the people living at the home were not able to tell us, in detail, about how they were cared for and supported because of their complex needs. However, we used the short observational framework tool (SOFI) to help us to assess if peopleâs needs were appropriately met and whether they experienced good standards of care. SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.
We observed the care and support staff gave to people in communal areas of the home and we observed how people were supported to eat and drink at lunch time. We reviewed five peopleâs care plans and daily records to see how their care and treatment was planned and delivered. We reviewed records of the checks the management team made to assure themselves people received a safe, effective quality service.
Last updated 12:22:48 22nd Mar 2018 - Update Now
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