Registered Manager: Mark Topps
Provider Name: Eastern County Care Limited
Care home beds: 13
Little Wakering House specialises in providing a caring and supportive environment for adults, aged 18 to 65 years, who have learning difficulties and/or mental health issues. Our qualified and caring staff treat all residents with dignity, respect and great encouragement.
We take pride in creating a safe and homely environment, where the unique needs of each person are acknowledged and fulfilled.
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 16 and 26 May 2016. It was unannounced and carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed other information that we hold about the service such as safeguarding information and notifications. Notifications are the events happening in the service that the provider is required to tell us about. We used this information to plan what areas we were going to focus on during our inspection.
We spoke with seven people who used the service, two of their relatives, the registered manager, seven members of staff and one visiting professional. We reviewed four peopleâs care files and four staff recruitment and support records. We also looked at a sample of the serviceâs policies, audits, training records, staff rotas and complaint records.
Last updated 04:01:35 14th Nov 2018 - Update Now
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