98 - 108 Everest Road
Scunthorpe DN16 3EB
Telephone: (01724) 844495
Manager: Michelle MacKenzieProvider Name: Bupa Care Homes (CFHCare) Limited
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 5 November 2015 and was unannounced. The inspection was completed by an adult social care inspector.
We had not asked the registered provider to complete a Provider Information Return (PIR) before the inspection was undertaken. A PIR is a form that is completed by the registered provider to give some key information about the service, what the service does well and improvements they plan to make. Therefore, we looked at the notifications received and reviewed all the intelligence CQC held to help inform us about the level of risk for this service. We reviewed all of this information to help us to make a judgement about the service.
During the inspection we used the Short Observational Framework Tool for Inspection (SOFI). SOFI allows us to spend time observing what is happening in the service and helps us to record how people spend their time and if they have positive experiences. We observed staff interacting with people who used the service and the level of support provided to people throughout the day, including meal times.
During our inspection we spoke with three people who used the service and five visiting relatives. We also spoke with the registered manager, the assistant manager, five members of care staff, a member of the domestic team, the handyman, the administrator, the cook and two visiting professionals.
We looked at five peopleâs care plans along with the associated risk assessments and their Medication Administration Records (MARs). We also looked at how the service used the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS) to ensure that when people were assessed as lacking capacity to make informed decisions themselves or when they were deprived of their liberty, actions were taken in their best interest.
We looked at a selection of documentation pertaining to the management and running of the service. This included quality assurance information, stakeholder surveys, recruitment information, staff training records, policies and procedures and records of maintenance carried out on equipment. We also took a tour of the premises to check general maintenance as well as cleanliness and infection control practices.
Last updated 05:13:43 23rd Jan 2019 - Update Now
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