Registered Manager: Sarah Richardson
Provider Name: Southend-On-Sea Blind Welfare Organisation
Care home beds: 25
Elkington House Care Home is registered for 25 residents.
Our aim is to provide a safe, homely and caring environment with a warm, friendly atmosphere.
We offer a high level of personal care, and have a good level of staffing to help care for and be sensitive to the needs of all our residents.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 31 August 2018 and 4 September 2018 and was unannounced. The inspection was completed by one inspector.
We reviewed information that we hold about the service such as safeguarding information and notifications. Notifications are the events happening in the service that the provider is required to tell us about. We used this information to plan what areas we were going to focus on during our inspection.
During the inspection, we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We spoke with four people who used the service, three members of staff and the registered manager. We reviewed three peopleâs care files, three staff recruitment files and an additional three members of staffâs supervision and appraisal records. We also looked at the serviceâs arrangements for the management of medicines, staff training records, complaints and compliments information and quality monitoring and audit information.
Last updated 10:58:50 14th Nov 2018 - Update Now
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