Somerset BA9 8BA
Telephone: (01963) 335770
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 17 December 2016 and was unannounced.
We had requested and received a Provider Information Return (PIR) from the service . The PIR is a form that asks the provider to give some key information about the service, what the service does and improvements they plan to make. In addition we reviewed notifications which the service had sent us. A notification is the form providers use to tell us about important events that affect the care of people using the service. We also contacted the local authority quality improvement team to obtain their views about the service.
During the inspection we spoke with seven people using the service and nine relatives. We also spoke with four members of staff, the manager and the owner. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experiences of people who could not talk with us.
We looked around the service and observed care practices. We looked at the care records of four people and reviewed records relating to how the service was run. We also looked at three staff files including recruitment, training records and registration of trained nursing staff. Other records we looked at included Medicine Administration Records (MAR), emergency evacuation plans and quality assurance audits.
Last updated 08:06:20 21st May 2018 - Update Now
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