The mission of Exceed Support Services Ltd is to be amongst first choice providers of home care by providing first class personal care service to our clients.
We are driven by the desire to offer our clients a full and enjoyable life as possible within the confines of our homes. We take pride in personal care and are motivated by our commitment and desire to provide high quality healthcare services based on our ethos/beliefs/values and world benchmarks.
We understand the importance of our service to our customers, and we remain committed to delivering the highest standards of customer service. We will achieve this by listening to clients’ opinion, by investing in the best teams so we continue to improve our skills, and above all, by being open and honest with our customers at all times.
Exceed Support Services Ltd offers a unique combination of premier home health care and community-based social services to adult service users in Northampton and surrounding areas.
Consumers of our services are individuals and families in need of home health care and/or social services. The company offers care services primarily to adults with learning difficulties or autistic spectrum disorder. Our services can be purchased by private individuals or by the Local Authority through its Social Services Department.
Trust & Integrity
Fees Guide: To be discussed with the individual service user
These checks were carried out under the inspection model that CQC have used since 2009. These will gradually be replaced by the CQC's new ratings (see below).
All standards were being met when the CQC inspected the service. If this service has not had a CQC inspection since it registered with the CQC, judgement may be based on the CQC's assessment of declarations and evidence supplied by the service.
At least one standard in this area was not being met when the CQC inspected the service and the CQC required improvements.
At least one standard in this area was not being met when the CQC inspected the service and the CQC have taken enforcement action.
New inspection ratings
The CQC are moving to a new inspection model and rate services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding – the service is performing exceptionally well.
Good - the service is performing well and meeting the CQC's expectations.
Requires improvement – the service isn't performing as well as it should and the CQC have told the service how it must improve.
Inadequate – the service is performing badly and the CQC have taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended – there are some services which the CQC can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by the CQC and will be published soon.