Butler Crescent
West Midlands CV7 9DA

Telephone: (024) 7631 1424
Website: www.wcs-care.co.uk

Registered Manager: Samantha Stuart
Provider Name: WCS Care Group Limited
Care home beds: 36

Care Types: Care HomeDementia

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Last updated 16 April 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 17 and 18 of February 2016 and was unannounced. The inspection was undertaken by two inspectors.

The provider completed a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed the information we held about the service. We looked at information received from relatives, the local authority commissioners and the statutory notifications the registered manager had sent us. A statutory notification is information about important events which the provider is required to send to us by law. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority.

We spoke with eight people who lived at the home and six relatives. We spoke with the registered manager, five care staff, two care co-ordinators, two activity co-ordinators, the cook, two service managers and the deputy director of operations.

Many of the people who lived at the home were not able to tell us in detail, about how they were cared for and supported because of their complex needs. However, we used the short observational framework tool (SOFI) to help us assess whether people’s needs were appropriately met and to identify if people experienced good standards of care. SOFI is a specific way of observing care to help us understand the experiences of people who could not talk with us.

We reviewed two people’s care plans and daily records to see how their care and treatment was planned and observed how care and support were delivered in the communal areas.

We checked whether staff were recruited safely and trained to deliver care and support appropriate to each person’s needs. We reviewed the results of the provider’s quality monitoring system to see what actions were taken and planned to improve the quality of the service.

Last updated 09:59:57 21st Oct 2018 - Update Now

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