Registered Manager: Janet Lewis
Provider Name: Care UK Community Partnerships Ltd
Care home beds: 75
Ferndown Manor is a stunning and modern, purpose-built care home situated in the thriving centre of Ferndown, Dorset.
We provide a wide range of high quality care services for older people, from residential and nursing care through to short-term respite and specialist dementia care.
The home itself has been designed to support your loved one to continue to enjoy a fulfilling, varied and comfortable lifestyle, featuring a range of comfortable lounge and dining areas, 75 en-suite bedrooms and state-of-the-art facilities throughout.
At Ferndown Manor, we understand that keeping active and engaged in everyday life is vital as we get older as it enables us to maintain our independence. Our dedicated lifestyle team work hard to ensure residents can lead an active and healthy lifestyle, planning group and one-to-one activities each day, and supporting residents to continue doing routine tasks if they wish to.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.â
The inspection began on the 26 March 2018 was unannounced and the inspection team consisted of an inspection manager and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who used this type of care service. It continued with one inspector on the 27 March 2018 and was announced.
Before the inspection we looked at notifications we had received about the service. A notification is the means by which providers tell us important information that affects the running of the service and the care people receive. We also spoke with local commissioners to gather their experiences of the service.
The provider was asked to complete a Provider Information Return prior to our inspection. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make..
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
During our inspection we spoke with 13 people who used the service and one relative. We spoke with the regional director, registered manager, customer relations manager, unit leader, two nurses, four care workers, the chef and two housekeeping staff. We also spoke with two community nurses who had experience of the service. We reviewed six peoples care files and discussed with them and care workers their accuracy. We checked three staff files, care records and medication records, management audits, staff and resident meeting records and the complaints log. We walked around the building observing the safety and suitability of the environment and observing staff practice.
Last updated 09:34:07 15th Jul 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »