Firlawn Nursing Home

Firlawn Nursing Home

The Street
Wiltshire BA14 6QH

Telephone: (01225) 783333

Provider Name: Firlawn Nursing Home Limited
Care home beds: 40

Care Types: Care Home with NursingDementiaOlder PeoplePhysical Disability

Firlawn Nursing Home was started in 1987 by Norma and Chad Doveton who believed in providing a much higher standard of care than was available elsewhere.

Firlawn Nursing Home’s two buildings regard each other across beautiful gardens and lawns which benefit from a picturesque thatched summer house. The older building can accommodate 14 residents in single rooms, some large and many with en suite toilet facilities. The newer building has 24 single rooms, many with en suite toilet facilities and houses the main entrance and matron’s office. Passenger lifts provide easy transfer between floors. All rooms enjoy digital flat screen televisions and communal areas allow for social interaction and a place where games and entertainments are held. Holt is a pleasant Wiltshire village with a shop, Post Office and the National Trust Courts, beautiful gardens where families might like to take their relatives for a pleasant afternoon.

Visiting services include: Physiotherapist, Hairdressing, Manicurist and Chiropodist

Enjoying Life at Firlawn

Our activities team meets new residents to find out what they have enjoyed doing in their lives and what they would like to see in the way of activities and entertainment.

A programme is arranged which is designed to help the residents enjoy their days at Firlawn.

WiFi is available at the home and there are computers that residents can use should they wish to. Skype is accessible to residents who might have family and friends further away, or abroad, and help is given to use this service. Special days, such as St. George’s day, and fun days are celebrated at Firlawn, and in the summer there is a garden party to enjoy and interesting outings are arranged throughout the year.

Our catering teams in each home are led by a head chef who attends residents’ meetings to discuss menus so that the food on offer reflects the residents’ wishes. All dietary needs are catered for and our catering teams recognise the importance of not only nutrition, but that food should be a pleasure to be enjoyed. Residents’ meals are prepared to their taste with homemade food using fresh local produce.

Person Centred Care

We provide a first class service to our residents. After all, they are the ones that matter, and this is reflected in our working principles based on the concept of person centred care. If you have not heard of this before then this extract from the Health Foundation puts it very well: –

‘Person centred care sees patients as equal partners in planning, developing and assessing care to make sure it is most appropriate for their needs. It involves putting patients and their families at the heart of all decisions’.

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Requires improvement

Read overall summary
Last updated 9 May 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 01 and 02 February 2017. The first day of the inspection was unannounced.

One inspector and an expert by experience carried out this inspection. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before we visited, we looked at previous inspection reports and notifications we had received. Services tell us about important events relating to the care they provide using a notification. We reviewed the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We used a number of different methods to help us understand the experiences of people who use the service. This included talking with nine people who use the service and five of their relatives about their views on the quality of the care and support being provided. During the two days of our inspection we observed the interactions between people using the service and staff. We used the Short Observational Framework for Inspection (SOFI) to help us see what people’s experiences were. The tool allowed us to spend time watching what was going on in the service and helped us to record whether they had positive experiences.

We looked at documents that related to people’s care and support and the management of the service. We reviewed a range of records, which included ten care and support plans, daily records, staff training records, staff duty rosters, personnel files, policies and procedures and quality monitoring documents. We looked around the premises and observed care practices.

At the time of the inspection, the registered manager was not available. The deputy manager was managing the service in the absence of the registered manager. At the time of the inspection, it could not be confirmed when the registered manager would be returning.

We spoke with the deputy manager, operations director, two nurses, three care staff, an activities coordinator and one domestic staff.

Last updated 06:25:52 17th Apr 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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