Five Oaks

Five Oaks

377 Cockfosters Road
Hadley Wood
Hertfordshire EN4 0JT

Telephone: (020) 8449 7000

Registered Manager: Janie Reeves
Provider Name: Scimitar Care Hotels plc
Care home beds: 45

Care Types: Care HomeDementiaOlder People

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Last updated 29 June 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection was carried out on 6 and 7 June 2017 and was unannounced. The inspection was undertaken by an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection we reviewed relevant information that we had about the provider including any notifications of safeguarding or incidents affecting the safety and wellbeing of people. We also received a provider information return (PIR) from the service. A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection we spoke with 12 people and seven relatives. We spoke with 11 staff, which included the registered manager, compliance manager, head of care, five care staff, laundry staff, activities coordinator, a maintenance staff member and the chef.

We looked at documents and records that related to people’s care and the management of the home. We looked at five people’s care plans, which included risk assessments. We reviewed five staff files which included supervision records. We looked at other documents held at the home such as medicine records, training records and quality assurance records.

Last updated 02:17:19 22nd Jan 2019 - Update Now

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