Registered Manager: Janie Reeves
Provider Name: Scimitar Care Hotels plc
Care home beds: 45
Five Oaks is a purpose built Care Hotel with 44 ensuite bedrooms (registration for 45 residents), situated 5 minutes from junction 24 off the M25 on the prestigious Cockfosters Road at Hadley Wood, and was opened by Scimitar in February 1995.
At the front entrance porch it is possible to look through the reception area and see Barnet Church on the rear skyline behind Hadley Wood Golf Course. The building was designed to take advantage of the quite stunning views which are appreciated from all rear rooms and terraces.
With a magnificent interior, there is an air of a top star Hotel throughout. The Hall Lounge leads through to the main lounge which is designed to be both spacious yet allow for residents to converse openly with one another at their leisure. This then leads onto a separate television lounge, this then opens into the beautifully decorated Dining Room (with licensed bar).
On the lower ground floor there is the Garden Room which leads out to the comfortable patio terrace and large south west facing garden, a truly wonderful place to sit during the summer months with it’s breath taking views over the historical town of Barnet.
There is ease of access throughout the building which is served by two modern passenger lifts.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was carried out on 6 and 7 June 2017 and was unannounced. The inspection was undertaken by an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection we reviewed relevant information that we had about the provider including any notifications of safeguarding or incidents affecting the safety and wellbeing of people. We also received a provider information return (PIR) from the service. A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we spoke with 12 people and seven relatives. We spoke with 11 staff, which included the registered manager, compliance manager, head of care, five care staff, laundry staff, activities coordinator, a maintenance staff member and the chef.
We looked at documents and records that related to peopleâs care and the management of the home. We looked at five peopleâs care plans, which included risk assessments. We reviewed five staff files which included supervision records. We looked at other documents held at the home such as medicine records, training records and quality assurance records.
Last updated 05:21:34 16th Mar 2018 - Update Now
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