Registered Manager: Rachael Wod-Raw
Provider Name: FocusAbility Support & Care Services Ltd
The Objectives and Principles of FocusAbility Support & Care Services Ltd.
Within our day opportunity centre and during community support, FocusAbility, aims to work with Individuals to focus on her/his abilities, maintain and develop her/his independence to achieve her/his stated goals and to do so at her/his pace.
FocusAbility prime objective is: to provide high quality personalised services to individuals with a wide range of abilities who are in need of support and/or personal care due to: Significant Life Event, Illness, Disability or Frailty of age.
Our Objective is to enable and promote the Independence of Individuals to achieve their stated goals and make life choices and to enable carers respite from their caring duties by offering a personal service through the provision of trained Community Support Workers.
Primarily we assist adults with Physical Disabilities, Learning Disabilities, Mental Health Issues and Older Adults who through Significant Life Event, Illness, Disability, or Vulnerability who are in need of support.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. In addition, we reviewed the information we held about the home.
In addition we sent questionnaires to 30 people who used the service, 30 relatives and friends and 11 community health and social care professionals. We used feedback sent to us by those who returned them to inform the planning for our inspection. We also reviewed other information that we held about the service such as notifications (events which happened in the service that the provider is required to tell us about) and information that had been sent to us by other agencies such as commissioners of the service.
The inspection was conducted by an inspector and an expert by experience. An expert-by-experience is a person who has had personal experience of using or caring for someone who uses this type of care service. The expert by experience who undertook this inspection together with us had experience as a family carer of people who have used regulated services.
On 1 June 2017 our expert by experience made telephone contact with five people who used the service and the relative of another person.
We visited the administration office of the service on 8 June 2017. The inspection was announced. The registered persons were given a short period of notice because they were sometimes out of the office supporting staff or visiting people who used the service. We needed to be sure that they would be available to contribute to the inspection process. During our visit we spoke with five people and two relatives. We also undertook a visit to meet with another person who used the service at their home together with the registered manager. We did this in order to receive feedback on the care they received. In addition, we spoke with the registered manager, two of the registered persons, two senior staff members and three care workers.
We also received feedback from three local healthcare professionals who had regular contact with the service.
During our inspection visit we looked at four records related to the care people received and a range of records relating to how the service was run. This included policies and procedures related to how people were supported with their medicines, policies relating to staff and rotas which showed planned visit times. We also viewed staff meeting records, six staff recruitment records and the staff training information. We also looked at the records and the arrangements in place for managing complaints and monitoring, checking and maintaining the overall quality of the services provided.
Last updated 02:09:00 21st May 2018 - Update Now
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