Norfolk IP24 2EP
Telephone: (01842) 755002
Manager: Alison CharlesworthProvider Name: Stow Healthcare
Care Types: Care Home with Nursing
Ford Place, is a Grade II listed building set in idyllic grounds, situated in the market town of Thetford in the Breckland area of Norfolk.
They provide first-class 24-hour nursing care for older residents and also offer short-term stays for respite care.
A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board – in their cooking, hospitality and organised activities for residents.
Professionals think you’ll find they are ideally suited to meet your needs now and in the future to ensure you get the most from stay at Ford Place.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We carried out this inspection on 28 November 2017 and it was unannounced. Two inspectors and an expert by experience carried out the inspection. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, we reviewed information already held about this service including a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This was received from the provider. We also reviewed the statutory notifications we had received which relate to events that have happened in the service that the provider is required to tell us about by law. Information that had been sent to us by other agencies was also reviewed.
We spoke with the registered manager, the provider, the deputy manager the nurses, the chef, the activities coordinator, four care staff, six relatives, ten people who used the service and three health care professionals. We reviewed medication records and observed practices, reviewed four care plans, observed care throughout the day and asked for records both on the day of the inspection and immediately following our inspection.
Last updated 05:26:50 18th Jul 2018 - Update Now
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