Registered Manager: Pearl Mackey
Provider Name: WCS Care Group Limited
Care home beds: 47
Four Ways is situated in Lillington on the edge of Leamington Spa, close to The Church of Our Lady.
The home is part of a busy community with a range of amenities on its doorstep, including a small parade of shops, post office, local library and bus route.
The home offers high quality day care, respite care, short stays and long term care for older people. Designed as three households, each household has a living area with a lounge, dining area and kitchenette, where people can make their own snacks and drinks, and staff will always be on hand to prepare hot refreshments if requested.
The lounge areas are central to the household where people like to get together and socialise with other residents, family and friends. You’ll often find their daily Oomph! exercise classes or activities happening in the living area – or they might be outside, making the most of the garden.
Lifestyle coaches plan all activities including regular outings and day trips. They will always do their best to ensure that you can continue to do the things that you have always loved to do. There is also a welcoming café, luxury spa bath and a beauty salon offering unisex hairdressing and manicures.
If you’re thinking about making Four Ways your new home, please get in touch to arrange a tour – like any new home, you’ll only know if it’s right for you when you walk through the front door.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 6 and 11 June 2018. The first day of our inspection was unannounced. As the home manager was on annual leave on that day, we told the provider we would return on the 11 June 2018. Two inspectors, an assistant inspector and an expert-by-experience undertook the inspection on the first day. One inspector returned for the second day. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection visit, the provider completed a Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used information the provider sent us in the PIR in our inspection planning.
We also reviewed the information we held about the service. We looked at information received from the local authority commissioners and the statutory notifications the registered manager had sent us. A statutory notification is information about important events which the provider is required to send to us by law. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority.
During the inspection visit we spoke with eight people who lived at the home and five relatives. We spoke with six care staff, a lifestyle coach and the deputy manager about what it was like to work in the home. We spoke with the provider's Director of Innovation and Delivery, Director of Delivery and a project consultant about their management of the service.
Many of the people who lived at the home were not able to tell us in detail about how they were cared for and supported because of their complex needs. However, we used the short observational framework tool (SOFI) to help us assess whether peopleâs needs were appropriately met and to identify if people experienced good standards of care. SOFI is a specific way of observing care to help us understand the experiences of people who could not talk with us.
We observed care and support being delivered in communal areas and we observed how people were supported to eat and drink at lunch time. We reviewed three people's care plans and daily records, staff training records and management records of the checks the manager and provider made to assure themselves people received a safe, effective quality service.
Last updated 01:09:24 18th Oct 2018 - Update Now
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