Four Ways

Four Ways

Mason Avenue
Lillington
Leamington Spa
Warwickshire CV32 7PE

Telephone: (01926) 421309
Website: www.wcs-care.co.uk

Registered Manager: Pearl Mackey
Provider Name: WCS Care Group Limited
Care home beds: 47

Care Types: Care HomeDementia


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Overall
Requires improvement

Read overall summary
Last updated 27 July 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection took place on 6 and 11 June 2018. The first day of our inspection was unannounced. As the home manager was on annual leave on that day, we told the provider we would return on the 11 June 2018. Two inspectors, an assistant inspector and an expert-by-experience undertook the inspection on the first day. One inspector returned for the second day. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection visit, the provider completed a Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used information the provider sent us in the PIR in our inspection planning.

We also reviewed the information we held about the service. We looked at information received from the local authority commissioners and the statutory notifications the registered manager had sent us. A statutory notification is information about important events which the provider is required to send to us by law. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority.

During the inspection visit we spoke with eight people who lived at the home and five relatives. We spoke with six care staff, a lifestyle coach and the deputy manager about what it was like to work in the home. We spoke with the provider's Director of Innovation and Delivery, Director of Delivery and a project consultant about their management of the service.

Many of the people who lived at the home were not able to tell us in detail about how they were cared for and supported because of their complex needs. However, we used the short observational framework tool (SOFI) to help us assess whether people’s needs were appropriately met and to identify if people experienced good standards of care. SOFI is a specific way of observing care to help us understand the experiences of people who could not talk with us.

We observed care and support being delivered in communal areas and we observed how people were supported to eat and drink at lunch time. We reviewed three people's care plans and daily records, staff training records and management records of the checks the manager and provider made to assure themselves people received a safe, effective quality service.

Last updated 01:09:24 18th Oct 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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