Registered Manager: Pearl Mackey
Provider Name: WCS Care Group Limited
Care home beds: 47
At the entrance to Four Ways you’ll find a bright, welcoming café which leads through to the conservatory, hair salon and large garden with bird avery. Split over three floors, each household has its own living and dining areas, and kitchenette. Four Ways also has a beauty salon offering hairdressing and manicures, and a luxury spa.
Coming soon to Four Ways: a traditional launderette and minimart shop.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 15 September 2015 and was unannounced. The inspection team comprised of three inspectors.
We reviewed the information we held about the service. We looked at information received from relatives and visitors, we spoke to the local authority commissioning team and reviewed the statutory notifications the registered manager had sent us. A statutory notification is information about an important event which the provider is required to send us by law. These may be any changes which relate to the service and can include safeguarding referrals, notifications of deaths and serious injuries.
The provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This was received prior to our visit and this reflected the service we saw, and the changes and improvements planned. We used this information to plan our inspection.
We spoke with 10 people who lived at the service, four relatives and two professionals. We also spoke with 14 staff including the cook, laundry person, housekeeper, activity co-ordinator and management team. We looked at six care records, four medicine administration records and records of the checks the registered manager made for assurance that the service was good. We observed the way staff worked and how people at the service were supported. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experiences of people who could not talk with us. Due to the complex needs of the people at the service, some people were not able to discuss their experiences of the care and support they received with us.
Last updated 10:15:32 18th Apr 2018 - Update Now
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