Registered Manager: Kathy Maslen
Provider Name: Genuine Care Homecare Services Limited
At Genuine Care, our service users are the centre of what we do. Our approach is focused on providing an outstanding standard of care to those who need it most.
Genuine Care offers both long-term continuing care and short-term care and tailor our live-in care packages to our service user’s needs.
Your loved ones will benefit from one to one care in the comfort of their home from a fully qualified carer who can help will all their needs, from companionship and personal care to domestic chores.
Our discreet, professional live-in carers will assist in in the following areas:
- Personal care including bathing, shaving, oral care, dressing, toileting, continence care, feeding, assistance with medication, help getting up or going to bed
- Shopping support
- Domestic care
- Meal preparation
- Support medication plan
Our highly qualified and experienced senior carers perform an initial assessment so that we can understand your needs. We will then suggest a bespoke package of care and a carer based on your care needs and preferences.
If you, or someone you know, needs assistance to help maintain an independent lifestyle at home Genuine Care can help. Please call 01732 866627 for more information or to book an assessment.
Fees Guide: £800 – £1000
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was carried out on 15, 18 and 19 July 2016 and was an announced inspection. We gave the registered provider 48 hoursâ notice of the inspection because we needed to be sure that the manager, staff and people we needed to speak with were available.
The inspection was carried out by one inspector. The service was supporting 76 people at the time of our inspection. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information sent to us in the PIR. We also looked at records that were sent to us by the registered manager or social services to inform us of any significant changes and events. We reviewed our previous inspection reports. Our last inspection in October 2014 found the service to be meeting the requirements of the regulations. We spent two days speaking with people that use the service, their families and other stakeholders to gather feedback about their experiences of using the service. We spoke with eight people that use the service, three peopleâs relatives and five professionals who were involved in peopleâs care.
We visited the agencyâs office on the third day of the inspection. We looked at records that included five peopleâs care plans and records. We looked at four staff employment files, staff training records, satisfaction surveys, quality assurance checks, audits and sampled the serviceâs policies and procedures. We spoke with the registered manager, director of operations, accounts manager, training manager, compliance manager, the recruitment and training supervisor and two members of care staff.
Last updated 01:10:11 18th Apr 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »