Genuine Care Homecare Services Limited

Last updated 1 September 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection was carried out on 15, 18 and 19 July 2016 and was an announced inspection. We gave the registered provider 48 hours’ notice of the inspection because we needed to be sure that the manager, staff and people we needed to speak with were available.

The inspection was carried out by one inspector. The service was supporting 76 people at the time of our inspection. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information sent to us in the PIR. We also looked at records that were sent to us by the registered manager or social services to inform us of any significant changes and events. We reviewed our previous inspection reports. Our last inspection in October 2014 found the service to be meeting the requirements of the regulations. We spent two days speaking with people that use the service, their families and other stakeholders to gather feedback about their experiences of using the service. We spoke with eight people that use the service, three people’s relatives and five professionals who were involved in people’s care.

We visited the agency’s office on the third day of the inspection. We looked at records that included five people’s care plans and records. We looked at four staff employment files, staff training records, satisfaction surveys, quality assurance checks, audits and sampled the service’s policies and procedures. We spoke with the registered manager, director of operations, accounts manager, training manager, compliance manager, the recruitment and training supervisor and two members of care staff.