Glastonbury Court

Glastonbury Court

Glastonbury Road
Bury St Edmunds
Suffolk IP33 2EX

Telephone: 0333 321 1989

Registered Manager: Sharlene Van Tonder
Provider Name: Care UK Community Partnerships Ltd
Care home beds: 60

Care Types: Care Home with NursingDementiaMental HealthOlder PeoplePhysical Disability

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Last updated 3 May 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This unannounced inspection took place on 9 March 2017 and was carried out by two inspectors, a specialist advisor who had knowledge and experience in nursing care, and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before our inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed information we had received about the service such as notifications. This is information about important events which the provider is required to send us by law. We also looked at information sent to us from other stakeholders, for example the local authority and members of the public.

We spoke with 14 people who used the service, eight relatives and other visitors. Prior to our inspection we received feedback from three health and social care professionals. We also observed the care and support provided to people and the interaction between staff and people throughout our inspection.

To help us assess how people’s care needs were being met we reviewed thirteen people’s care records and other information, for example their risk assessments and medicines records.

We spoke with the registered manager, regional manager and deputy manager. We also spoke with seven other members of staff.

We looked at three staff personnel files and records relating to the management of the service. This included recruitment, training, and systems for assessing and monitoring the quality of the service.

Last updated 11:57:33 18th Oct 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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