Registered Manager: Sharlene Van Tonder
Provider Name: Care UK Community Partnerships Ltd
Care home beds: 60
Glastonbury Court is a modern, purpose-built care home in the market town of Bury St Edmunds.
Our home helps residents get the most out of each day, with great facilities, daily activities and a choice of lounge and dining areas.
Ground floor bedrooms have beautiful views of the gardens, with their own patio doors, so residents are able to have their own garden furniture and plants if they wish. The landscaped gardens have accessible pathways and raised beds, as well as plenty of seating.
Facilities also include a cinema room, for residents to watch their favourite film, a hair and beauty salon, so that they can feel pampered and a coffee shop, to catch up with family and friends.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection took place on 9 March 2017 and was carried out by two inspectors, a specialist advisor who had knowledge and experience in nursing care, and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before our inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed information we had received about the service such as notifications. This is information about important events which the provider is required to send us by law. We also looked at information sent to us from other stakeholders, for example the local authority and members of the public.
We spoke with 14 people who used the service, eight relatives and other visitors. Prior to our inspection we received feedback from three health and social care professionals. We also observed the care and support provided to people and the interaction between staff and people throughout our inspection.
To help us assess how peopleâs care needs were being met we reviewed thirteen peopleâs care records and other information, for example their risk assessments and medicines records.
We spoke with the registered manager, regional manager and deputy manager. We also spoke with seven other members of staff.
We looked at three staff personnel files and records relating to the management of the service. This included recruitment, training, and systems for assessing and monitoring the quality of the service.
Last updated 10:00:43 18th Apr 2018 - Update Now
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