Middlesex TW18 1SB
Telephone: (01784) 451643
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 31 January 2018 and was unannounced. The inspection was carried out by two inspectors.
Before the inspection we reviewed the evidence we had about the service. This included any notifications of significant events, such as serious injuries or safeguarding referrals. Notifications are information about important events which the provider is required to send us by law. The provider had returned a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the PIR before our inspection to ensure we addressed any areas of concern.
During the inspection we spoke with seven people who lived at the home. We also observed the care and support people received from staff. We spoke with the registered manager, the deputy manager, a registered nurse, three care assistants and the chef. We looked at the care records of three people, including their assessments, care plans and risk assessments. We looked at how medicines were managed and the records relating to this. We looked at four staff recruitment files and other records relating to staff support and training. We also checked records used to monitor the service, including the providerâs quality assurance reports and audits.
After the inspection we received feedback from a relative by email.
Our last inspection of the home was on 18 September 2015 when we identified no concerns.
Last updated 09:43:41 21st Oct 2018 - Update Now
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