Middlesex TW18 1SB
Telephone: (01784) 451643
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 18 September 2015 and was unannounced. The inspection was carried out by two inspectors.
Before the inspection we reviewed the evidence we had about the service. This included any notifications of significant events, such as serious injuries or safeguarding referrals. Notifications are information about important events which the provider is required to send us by law. The provider had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we spoke with eight people who lived at the service, a relative and a visiting healthcare professional. We observed the care and support people received and the interactions they had with staff. We also spoke with the registered manager, one registered nurse and five care staff.
We looked at the care records of four people, including their assessments, care plans and risk assessments. We looked at how medicines were managed and the records relating to this. We looked at four staff recruitment files and other records relating to staff support and training. We also looked at records used to monitor the quality of the service, such as the providerâs own audits of different aspects of the service.
The service was last inspected on 17 May 2013 and there were no concerns identified.
Last updated 03:00:20 21st Mar 2018 - Update Now
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