Golden Services Care Limited

11A Mill Street
Oxon OX12 9AB

Telephone: (01235) 764422

Registered Manager: Patricia Morgan
Provider Name: Golden Services

Care Types: Care in your HomeDementiaMental HealthOlder PeoplePhysical DisabilityYounger Adults

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Last updated 9 June 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 16 May 2017 and was announced. We told the provider two days before our visit that we would be coming. We did this because the manager is sometimes out of the office supporting staff or visiting people who use the service. We needed to be sure that they would be in. This inspection was carried out by one inspector.

Before the inspection, we asked the provider to complete a Provider Information Return (PIR). The provider had completed and submitted their PIR. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also looked at notifications we had received. Services tell us about important events relating to the care they provide using a notification. This enabled us to ensure we were addressing potential areas of concern. After the inspection we contacted the commissioners of the service and eight external professionals to obtain their views about the service.

We undertook phone calls to seven people who used the service and spoke with four relatives. In addition we spoke with four care workers, the registered manager and the area manager. We looked at six people’s care records and four staff files that included their recruitment, supervision and training records. We also viewed a range of records that related to management of the service.

Last updated 11:44:15 18th Apr 2018 - Update Now

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