Registered Manager: Agcaoili, Joan Ava
Provider Name: Athena Care Homes (Kings Lynn) Limited
Care home beds: 75
Goodwins Hall owned by Athena Care Homes (UK) Ltd, is a care home is registered to cater for nursing, residential, dementia nursing and dementia residential residents.
The purpose-built home is tastefully decorated, while the care team provide the highest standard of relationship-centred care.
Residents are encouraged to live as active and independent life as possible. The home achieve this by creating a mix of activities and events that will appeal to every taste and reflect different requirements and abilities.
Goodwins Hall has a dedicated activities coordinator who organises a packed calendar of events and occasions.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 20 and 22 July 2016 and was unannounced. This inspection was undertaken by two inspectors and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, the provider completed a Provider Information Return. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed this and other information available to us about the home, such as the notifications they had sent us. A notification is information about important events, which the provider is required to send us by law.
We spoke with eight people using the service and with four peopleâs relatives. We also spoke with the registered manager, ten care workers, five registered nurses, a health care professional visiting at the time of our inspection and a member of the providerâs senior management team.
We spent time observing the interaction between staff and people living at the home. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We looked at the care records for seven people, and we also looked at the medicine management process and records maintained by the home about staff training and monitoring the safety and quality of the service.
Last updated 02:28:34 10th Oct 2018 - Update Now
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