30 Quay Street
Isle Of Wight PO30 5BA
Telephone: (01983) 526776
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 23 and 29 September 2016. The provider was given 48 hoursâ notice because the location provides a domiciliary care service; we needed to be sure someone would be in the office.
The inspection was carried out by one inspector and an expert by experience who had experience of caring for older people. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed previous inspection reports and notifications we had been sent by the provider. A notification is information about important events which the service is required to send us by law.
During the inspection we spoke to seven people who used the service, or their relatives, by telephone and visited two people in their own homes. We received completed surveys from 14 people, three relatives and 30 staff members. We spoke with the providerâs representative, the registered manager, office staff and five care staff members. We looked at care records for six people. We also reviewed records about how the service was managed, including staff training and recruitment records.
Bluebird Care (IOW) was last inspected in August 2014, when we did not identify any concerns.
Last updated 03:13:51 22nd May 2018 - Update Now
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