Crickhowell NP8 1AG
Telephone: (01873) 810072
Provider Name: Bupa Care Homes (CFHCare) Limited
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was carried out on 13 October 2016 and was unannounced. The inspection team consisted of two inspectors.
Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that requires them to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information we held about the service including statutory notifications. Statutory notifications include information about important events which the provider is required to send us.
During the inspection we spoke with eight people who lived at the home, six staff members, two visiting health professionals, the registered manager and a representative of the provider. We looked at care plans relating to six people who lived at the home, and three staff files. We also carried out observations in communal lounges and dining rooms across both units in the home and used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us due to complex health needs.
Last updated 03:36:18 23rd Jan 2019 - Update Now
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