Registered Manager: Nina Roe
Provider Name: Greenwood Homecare Ltd
Greenwood Homecare is an independent provider of homecare serving Peterborough and the surrounding areas.
We provide a range of personalised homecare services, from daily visitation personal care, to full-time live in care. Our service allows people to stay at home for as long as possible, giving them greater independence and choice, improving their wellbeing, and allowing them to achieve the highest possible quality of life.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 10 and 24 April 2018 and was announced. It was undertaken by one inspector and an assistant inspector (shadowing only). We gave the service 48 hoursâ notice of the inspection visit because the location provides a domiciliary care service and we needed to be sure that staff would be available.
Inspection site visit activity started on 10 April 2018 and ended on 24 April 2018. It included visits to the office, staff interviews and telephone interviews of staff and people who use the service and relatives of people. We visited the office on both days to see the registered manager and office staff; and to review care records, policies and procedures and records relating to the management of the service.
Before our inspection we looked at all the information we held about the service including notifications. A notification is information about events that the registered persons are required, by law, to tell us about. We looked at the provider information return (PIR) which was submitted to the Care Quality Commission on 11 January 2018. This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make.
We asked for feedback from representatives of a local authority contracts team and quality improvement team, Healthwatch, a local authority commissioner - learning disabilities, and local safeguarding team. Any information received was used in planning this inspection.
During our inspection we spoke with four people and a relative of a person using the service by telephone. We also spoke with the owner of the company (nominated individual), the registered manager, a care supervisor, a senior care worker (by telephone) and two care workers (one by telephone). We looked at two peopleâs care records; records relating to staff recruitment and training; complaints records; accidents and incidents; medication administration records; and records relating to the management of the service including audits.
Last updated 02:49:58 20th Aug 2018 - Update Now
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