Guild Care

Guild Care

Methold House
North Street
West Sussex BN11 1DU

Telephone: (01903) 528600

Registered Manager: Jo Tocher
Provider Name: Guild Care

Care Types: Care HomeCare in your HomeDementiaDementiaLearning disability/autismLearning disability/autismOlder PeopleOlder PeoplePhysical DisabilitySensory ImpairmentYounger AdultsYounger Adults

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Last updated 22 March 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.

The inspection took place on 12 February 2016 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in. The inspection was undertaken by three inspectors.

This inspection was carried out to see whether breaches of legal requirements formerly identified had been met.

Before the inspection, we examined the previous inspection report and notifications we had received. This included statutory notifications sent to us by the registered manager about incidents and events that had occurred at the service. A notification is information about important events which the service is required to send to us by law. The provider also completed a Provider Information Return (PIR) which is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make. We checked the information that we held about the service and the service provider. We also examined the action plan that the provider had returned after the last inspection. We used all this information to decide which areas to focus on during our inspection.

Before the inspection, the Commission sent out questionnaires to obtain feedback from 50 people who used the service, their relatives and friends, 39 staff and 12 community professionals. We received 15 responses from people who used the service, three from relatives and friends and four from staff.

We observed care and spoke with people and staff. We spent time looking at records including 20 care plans and daily records, four staff files, medication administration record (MAR) sheets, staff rotas, the staff training plan, complaints and other records relating to the management of the service.

On the day of our inspection, we met with two people who were receiving care at home. We spoke with the operations director, registered manager, head of operations and three care staff. After the inspection, we telephoned 19 people who used the service and their relatives to obtain their feedback about the service they received. We also spoke with one member of care staff by telephone following the inspection.

Last updated 07:54:13 20th May 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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