Registered Manager: Jo Tocher
Provider Name: Guild Care
Care Types: Care Home • Care in your Home • Dementia • Dementia • Learning disability/autism • Learning disability/autism • Older People • Older People • Physical Disability • Sensory Impairment • Younger Adults • Younger Adults
Each year, our charity supports over 4,000 people. Guild Care support older people and their carers, people with dementia, families with children with special needs and disabilities, older people with learning difficulties and encourage exercise and wellbeing for everyone over the age of 50.
We do this through our range of services which include a year round community and outreach programme, home care services, sheltered housing and residential care homes and our Ashdown services for children and young people with special needs. We also provide a range of dementia support to local people at every stage of their dementia journey from community based respite services through to residential care. In addition, this year we will be ~
- Opening the final suite at Haviland House
- Expanding the current respite services we offer to people with dementia and their carers
- A commitment to the National Care Forum Quality First framework providing a high quality and continually improving service throughout Guild Care
We run five care homes and one sheltered housing scheme.
Our sheltered housing scheme is called Dolphin Court
Our home care and domestic care provision runs across the whole of West Sussex.
Call us on 01903 327327 for more details of our services for older people, people with dementia, carers and children/young people with special needs!
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
The inspection took place on 12 February 2016 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in. The inspection was undertaken by three inspectors.
This inspection was carried out to see whether breaches of legal requirements formerly identified had been met.
Before the inspection, we examined the previous inspection report and notifications we had received. This included statutory notifications sent to us by the registered manager about incidents and events that had occurred at the service. A notification is information about important events which the service is required to send to us by law. The provider also completed a Provider Information Return (PIR) which is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make. We checked the information that we held about the service and the service provider. We also examined the action plan that the provider had returned after the last inspection. We used all this information to decide which areas to focus on during our inspection.
Before the inspection, the Commission sent out questionnaires to obtain feedback from 50 people who used the service, their relatives and friends, 39 staff and 12 community professionals. We received 15 responses from people who used the service, three from relatives and friends and four from staff.
We observed care and spoke with people and staff. We spent time looking at records including 20 care plans and daily records, four staff files, medication administration record (MAR) sheets, staff rotas, the staff training plan, complaints and other records relating to the management of the service.
On the day of our inspection, we met with two people who were receiving care at home. We spoke with the operations director, registered manager, head of operations and three care staff. After the inspection, we telephoned 19 people who used the service and their relatives to obtain their feedback about the service they received. We also spoke with one member of care staff by telephone following the inspection.
Last updated 07:54:13 20th May 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »