Hadrian Park

Hadrian Park

Marsh House Avenue
Cleveland TS23 3DF

Telephone: 0333 434 3036
Website: www.careuk.com/care-homes/hadrian-park-billingham

Registered Manager: Marsha Tuffin
Provider Name: Care UK Community Partnerships Ltd
Care home beds: 73

Care Types: Care HomeDementiaOlder PeoplePhysical Disability

Hadrian Park is all about comfort, care, enjoyment and a warm welcome.

Hadrian Park is divided into three suites and each suite has its own dining room and lounge – a design which helps to create an intimate atmosphere that is particularly calming for residents living with dementia.

As well as a bar and conservatory, there’s a reminiscence room, decorated in the styles of the 1930s and ‘40s with items of yesteryear to help bring back happy memories. The café area and lounge are popular spots for meeting up with friends and family over home baked cake and coffee.

All of the home’s 73 rooms have en-suite facilities, with some of the ground floor rooms having patio doors leading directly onto the new sensory courtyard garden.

When a new resident joins Hadrian Park the team work very hard with them and their loved ones to get to know them. Finding out all about their lives, what they’ve done, their interests and hobbies, and what their everyday routines have been, whether it’s walking the dog, having an evening pint or pottering in the garden. The team then do their best to incorporate all of that into their care, as well as the activities they do, and even the food that is prepared.

Hadrian Park provides a range of care services, from residential and nursing care to specialist care for older people living with dementia and short-term respite care.

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Last updated 23 February 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 9 and 22 January 2018 and the first day was unannounced.

The inspection team consisted of one adult social care inspector, two pharmacy inspectors and two experts by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection we reviewed the information we held about the service. This included the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally required to let us know about.

We also contacted the local authority commissioners for the service and the local Healthwatch to gain their views of the service provided. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

During the inspection we spent time with people living at the service. We spoke with 15 people who used the service and 16 relatives. We spoke with several members of the staff team including the manager, deputy manager, operation support manager, regional director, quality development manager, business manager, activities co-ordinator, seven care staff, a member of the housekeeping team, the cook and the maintenance person. We also spoke with a community matron, district nurse and occupational therapist during our visit.

We reviewed six people's care records and four staff files including recruitment, supervision and training information. We reviewed medicine administration records for people as well as records relating to the management of the service.

We also carried out observations using the short observational framework for inspections (SOFI). SOFI is a tool used to capture the experiences of people who use services who may not be able to express this for themselves.

Last updated 04:12:40 21st Jan 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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