Hailsham House

New Road
Hellingly
East Sussex BN27 4EW

Telephone: (01323) 442050
Website: www.hailshamhouse.co.uk

Provider Name: Hailsham House (New Road) Limited
Care home beds: 90

Care Types: Care HomeCare Home with NursingCare in your HomeDementiaDementiaDementiaDrug or Alcohol DependanceDrug or Alcohol DependanceDrug or Alcohol DependanceLearning disability/autismLearning disability/autismLearning disability/autismMental HealthMental HealthMental HealthOlder PeopleOlder PeopleOlder PeoplePhysical DisabilityPhysical DisabilityPhysical DisabilitySensory ImpairmentSensory ImpairmentSensory ImpairmentYounger AdultsYounger AdultsYounger Adults


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Last updated 7 January 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was an unannounced inspection on 09 and 12 December 2016. It was undertaken by three inspectors, a specialist advisor in End of Life Care and two experts by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before our inspection we reviewed the information we held about the home, including previous inspection reports and the action plan sent to us by the provider following the last inspection. We contacted the local authority to obtain their views about the care provided. We considered the information which had been shared with us by the local authority and other people, looked at safeguarding alerts which had been made and notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law.

During the inspection we reviewed the records of the home. These included staff training records eight staff files including staff recruitment, training and supervision records, medicine records complaint records, accidents and incidents, quality audits and policies and procedures along with information in regards to the upkeep of the premises.

We also looked at twenty care plans and risk assessments along with other relevant documentation to support our findings. We also ‘pathway tracked’ people living at the home. This is when we looked at their care documentation in depth and obtained their views on their life at the home. It is an important part of our inspection, as it allowed us to capture information about a sample of people receiving care.

During the inspection, we spoke with 25 people who lived at the home, eight relatives, and 14 staff members. This included the registered manager and deputy manager.

We met with people who lived at Hailsham House ; we observed the care which was delivered in communal areas to get a view of care and support provided across all areas. This included the lunchtime meals. As some people had difficulties in verbal communication the inspection team spent time sitting and observing people in areas throughout the home and were able to see the interaction between people and staff. This helped us understand the experience of people who could not talk with us. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Last updated 09:36:37 18th Apr 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Hailsham House, East Sussex