Registered Manager: Dunn-Sims, Paul
Provider Name: Halcyon Home Care (Berkshire) LLP
Halcyon Home Care provide care at home for the elderly
We are a local independent care provider to elderly people in Maidenhead, Windsor and Slough.
We have assisted over 300 people to remain in their own home with a variety of personally designed care packages over the 10 years since we started in 2009. We are dedicated to providing quality care and in responding to the changing needs of our customers. Our CQC rating is GOOD.
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 27 and 28 November 2018. It was carried out by one inspector and was announced. We gave the provider prior notice because the location provides a domiciliary care service and we needed to make sure someone would be in the office. An expert by experience made telephone calls to interview people or their relatives. This is a person who has personal experience of using or caring for someone who uses this type of care service.
We reviewed the information the provider sent us in the Provider Information Return. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. Prior to the inspection we looked at all the information we had collected about the service including previous inspection reports and notifications the registered manager had sent us. A notification is information about important events which the service is required to tell us about by law. We also received feedback from two community professionals.
During the inspection we spoke with eight people who use the service and nine relatives. In addition, we spoke with the registered manager and received feedback from eight staff. We looked at records relating to the management of the service including four people's care plans and associated records. We reviewed five recruitment records, staff training records, incident and accident records, quality assurance records and compliments/complaints and policies relating to running the service.
Last updated 11:44:39 18th Feb 2019 - Update Now
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