Hargrave House

Hargrave House

103 Cambridge Road
Stansted Mountfitchet
Essex CM24 8BY

Telephone: (01279) 817272
Website: www.scimitarcare.co.uk

Registered Manager: Carol Tubby
Provider Name: Scimitar Care Hotels plc
Care home beds: 58

Care Types: Care HomeDementiaOlder People

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Last updated 27 September 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 18 and 19 August 2016 and was unannounced. It was carried out by one inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert had experience of caring for older people who use services such as this one.

Before the inspection, we reviewed the information available to us about the home, such as previous inspection reports and notifications that they had sent us. A notification is information about important events which the provider is required to send us by law. We also reviewed the report issued following a local authority monitoring visit.

During the inspection, we spoke with nine people who used the service and eleven relatives of people who used the service to gain feedback. We also spoke with two care staff, one head care worker, an activities coordinator, the housekeeping and laundry supervisor, the staff trainer, two visiting professionals, the operations manager and the registered manager.

We observed staff interactions with people who used the service, visitors and with each other throughout our inspection and particularly, at meal times and during organised activities. We reviewed the care records, risk assessments, medicines and medicines administration records for five people who used the service. We also looked at six staff recruitment and training records, and reviewed information on how the quality of the service, including the handling of complaints, was monitored and managed.

Last updated 03:32:21 19th Feb 2019 - Update Now

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