Hartismere Place

Hartismere Place

Castleton Way
Suffolk IP23 7DD

Telephone: 0333 321 1988
Website: www.careuk.com/hartismere-place

Registered Manager: Matthew Calver
Provider Name: Care UK Community Partnerships Ltd
Care home beds: 60

Care Types: Care Home with NursingDementiaMental HealthOlder PeoplePhysical Disability

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Last updated 26 May 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 21 March 2017, was unannounced and undertaken by two inspectors, a specialist advisor in elderly care, and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before our inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service: what the service does well and improvements they plan to make. We also reviewed information we had received about the service such as notifications. This is information about important events which the provider is required to send us by law. We also spoke with community healthcare professionals and local safeguarding teams.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not speak with us, for example, people living with dementia.

During the inspection we spoke with nine people living at the service, three relatives, one social care professional and three health professionals. We spoke with the covering manager, deputy manager, operations manager, and 11 members of care and catering staff. We also observed the interactions between staff and people.

To help us assess how people’s care needs were being met we reviewed 12 people’s care records and other information, including risk assessments and medicines records. We reviewed four staff recruitment files, maintenance files and a selection of records which monitored the safety and quality of the service.

Last updated 06:32:17 15th Mar 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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