Essex RM1 4YW
Telephone: (01708) 737788
Registered Manager: Davies, Chloe Helena
Provider Name: Bupa Care Homes (BNH) Limited
Care home beds: 52
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection took place on 19 July and 24 July 2018.
The membership of the team consisted of one inspector, two specialist advisors, one of whom was a pharmacist and another a nurse, and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Prior to the inspection we reviewed information we held about the service, including notifications. A notification is information about important events that the provider is required to send us by law.
We reviewed seven people's care records. This included their care plans, risk assessments and daily monitoring records. We observed medicines administration and looked at fifteen people's medicines administration records. We spoke with nine people who used the service and three relatives. We observed staff interaction throughout the day including support given to people to eat. We made a partial inspection of the environment and checked a sample of equipment being used by the provider.
We looked at three staff's personnel records, including their recruitment and training documentation. During the inspection we spoke with the management team, this included the registered manager, deputy manager and the regional support manager. In addition, we spoke with the administrator, trainer, one activities coordinator, the chef, one physiotherapist, laundry staff, two nurses and five care staff.
Last updated 01:52:40 21st Jan 2019 - Update Now
To view the latest inspection report compiled by the CQC please click here »