Provider Name: Hawkinge House Limited
Care home beds: 80
Care Types: Care Home • Care Home with Nursing • Care in your Home • Dementia • Dementia • Housing with Care • Mental Health • Mental Health • Older People • Older People • Physical Disability • Physical Disability • Sensory Impairment • Supported Living - Learning Disability Only • Younger Adults • Younger Adults
Hawkinge House Nursing Home & Care Suites is a new development from the Graham Care Group, which also owns six other homes in Surrey, Kent and Sussex.
The first phase of the development provides accommodation for 90 residents with significant care needs in studio and one bedroom suites.
The development is divided into three social groups for physical frailty and various types of dementia/mental illness. Full 24 hour nursing care is available in-house so that most residents can have a home for life within the scheme. Residents’ spouses can also be accommodated, to allow couples to stay together even when one develops the need for on-going care.
The in-house care provided by Hawkinge House is planned and monitored by Registered Nurses at all times. This enables most residents to be accommodated within the scheme for life.
The philosophy behind our nursing care is that residents should be able to live in the home with dignity and have the respect of those who support them. They should be entitled to live a full and active life and be given the fundamental right to self-determination and individuality in order to achieve their full potential. We believe that this is best achieved by sensitive recognition and nurturing of that potential in each individual and understanding that this may change with time. In order to ensure that this happens, each resident’s care is planned individually.
We seek to ensure that the care in the home is not institutionalised by the requirements of the staff and that these basic rights are accorded to all residents in our care without discrimination between one resident group and another. The programmes of activities have been designed to encourage mental alertness, self-esteem and social interaction with other residents.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 20 and 21 July 2017 and was unannounced. The inspection was carried out by three inspectors, two specialist nurse advisors and one expert by experience. The specialist advisors had clinical experience and knowledge of care in settings for older people and those living with dementia. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR within the set time scale. We also reviewed the information we held about the service including previous inspection reports. We considered the information which had been shared with us by the local authority and other people, and looked at notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law.
We met and spoke with 18 people who lived at Hawkinge House. Not everyone was able to verbally share with us their experiences of life at the service. This was because of their dementia. We carried out a Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experiences of people who could not talk with us.
We inspected the environment, including communal areas and some people's bedrooms. We spoke with eight care workers; including five registered nurses, kitchen staff, 11 visitors, the deputy manager and the registered manager.
During the inspection we viewed a number of records including the care records of 22 people; the recruitment records of five staff employed by the service; staffing rotas; training and supervision records; medicine records; safeguarding records; activities records; minutes from staff meetings; maintenance records; risk assessments; health and safety records; compliments and complaints logs; audits and quality assurance reports.
Last updated 09:08:07 15th Mar 2018 - Update Now
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