Hawthorn House

19 Ketwell Lane
East Riding of Yorkshire HU12 8BW

Telephone: (01482) 898425

Care Types: Care HomeDementiaOlder People

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Last updated 17 November 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection was carried out on 26 September 2017 and was unannounced. This meant the provider and staff did not know we would be visiting.

The inspection team consisted of one inspector, one inspection manager and an expert by experience who had experience of older people and those living with dementia. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information we held about the service, such as safeguarding information and notifications we had received from the provider. Statutory notifications are when providers send us information about certain changes, events or incidents that occur. As part of the inspection planning process we contacted the local authority and safeguarding team for their feedback; they had no concerns about the service.

During our inspection we spoke with three people who used the service and three relatives who were visiting people. We also spoke with the registered manager, deputy manager, three care workers and a visiting health care professional.

We were shown around the building and looked at communal areas and with people's permission, some private bedrooms. We observed interactions between care workers and people who used the service throughout the inspection.

We reviewed care records for two people who used the service and four people’s financial records. We also looked at medication administration records, recruitment and training records for four staff and other records relating to the management of the service.

Last updated 06:25:27 17th May 2018 - Update Now

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