Hawthorn Lodge

Hawthorn Lodge

Beckhampton Road
Bestwood Park
Nottinghamshire NG5 5LF

Telephone: (0115) 967 6735
Website: www.regalcarehomes.com/Hawthorn%20Lodge%20Care%20Home/

Registered Manager: Jayne Newbutt
Provider Name: Regal Care Trading Ltd
Care home beds: 60

Care Types: Care HomeDementiaOlder PeoplePhysical DisabilityYounger Adults

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Requires improvement

Read overall summary
Last updated 17 November 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 4 October 2017 and was unannounced. The inspection was undertaken by one inspector and one expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience had experience in sourcing care homes and community services for their relative.

Before the inspection, the provider completed a Provider Information Return [PIR]. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR and we took this into account when we made judgements in this report. We also reviewed other information that we held about the service such as notifications, which are events which happened in the service that the provider is required to tell us about, and information that had been sent to us by other agencies. This included the local authority who commissioned services from the provider.

During our inspection we spoke with seven people who used the service, five members of staff including the Regional Manager. We also spoke with three people’s relatives. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We looked at care records relating to three people and three staff recruitment records. We looked at other information related to the running of and the quality of the service. This included quality assurance audits, training information for care staff, staff duty rotas, meeting minutes and arrangements for managing complaints.

Last updated 01:49:35 21st May 2018 - Update Now

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