Hazeldene House

Romford Road
Tunbridge Wells
Kent TN2 4AY

Telephone: (01892) 823018

Care Types: Care HomeCare Home with NursingCare in your HomeDementiaDementiaDementiaMental HealthMental HealthMental HealthOlder PeopleOlder PeopleOlder PeoplePhysical DisabilitySensory ImpairmentSupported Living - Learning Disability Only

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Last updated 10 March 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions and in response to information of concern we had received. This inspection was carried out to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection was carried out on 19 and 21 January 2016 and was unannounced. The inspection team consisted of two inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert-by-experience who took part in the inspection had specific knowledge of caring for older people who live with dementia.

The provider had not received a Provider Information Return (PIR) prior to our inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We gathered the information needed during our inspection, and looked at records that were sent to us by the registered manager and the local authority to inform us of significant changes and events.

We looked at 15 sets of records which included those related to people’s care and medicines. We looked at people’s assessments of needs and care plans and observed to check that their care and treatment was delivered consistently with these records. We consulted documentation that related to staff management and six staff recruitment files. We looked at records concerning the monitoring, safety and quality of the service, menus and the activities programme. We sampled the services’ policies and procedures.

We spoke with 18 people who lived in the service and 12 of their relatives to gather their feedback. Although most people were able to converse with us, others were unable to, or did not wish to communicate. Therefore we also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We spoke with the registered manager, the deputy manager, the sales co-ordinator, three activities co-ordinators (social assistants), three nurses, eight members of care staff, two members of kitchen staff, one housekeeper and a person responsible for the maintenance of the premises. We also spoke with two local case managers who oversaw people’s care in the home. We obtained feedback from two GPs who visit the service regularly, and the GP surgery practice manager about their experience of the service.

Last updated 08:38:42 20th Oct 2018 - Update Now

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Hazeldene House, Kent