Registered Manager: Brooks, Helen
Provider Name: Heritage Care Limited
Care home beds: 64
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 20 and 23 February 2017 and was unannounced.
The inspection was carried out by one adult social care inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of service.
Before the inspection we reviewed notifications and any other information we had received since the last inspection. A notification is information about important events which the service is required to send us by law. Before the inspection, we did not ask the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We spoke with the registered manager, the regional manager, a visiting social worker, 10 members of staff and 14 people who used the service. We also spoke with eight visiting relatives and the activity coordinator. We contacted a palliative care nurse following our visit.
We checked records including medication administration records (MAR), staff recruitment files, six care plans, training records and other records relating to how the service was run. We observed care practices and peopleâs interactions with staff during both days of our inspection.
Last updated 09:13:27 21st May 2018 - Update Now
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