Heatherwood Nursing Home

47 Foxley Lane
Surrey CR8 3EH

Telephone: (020) 8660 6646
Website: www.heatherwood.org

Provider Name: Heatherwood Nursing Home Ltd
Care home beds: 22

Care Types: Care Home with NursingDementiaDrug or Alcohol DependanceLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory Impairment

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Last updated 10 January 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 20 October 2017 and was unannounced. The inspection was conducted by a single inspector.

Before the inspection we reviewed the information we held about the service. This included reports from previous inspections and statutory notifications submitted by the provider. Statutory notifications contain information providers are required to send us about significant events that take place within services. We also looked at the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During our inspection we spoke to five people using the service and two relatives. We also spoke to the provider, the registered manager, a nurse, the clinical lead and three care assistants.

We looked at five people's care records, their medicine administration records (MAR), four staff files, the providers policies and procedures and other records relating to the management of the service.

We undertook general observations throughout our visit and used the short observational framework for inspection (SOFI) during lunchtime. SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Last updated 07:08:17 21st May 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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