Heathgrove Lodge Care Home (Bupa)

Heathgrove Lodge Care Home (Bupa)

837 Finchley Road
London NW11 8NA

Telephone: (020) 8458 3545

Registered Manager: *
Provider Name: Bupa Care Homes (CFChomes) Limited
Care home beds: 36

Care Types: Care Home with NursingDementiaOlder People


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Overall
Requires improvement

Read overall summary
Last updated 6 July 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This unannounced inspection took place on 9 and 18 May 2018. It was undertaken by one inspector, a specialist professional advisor nurse, and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

Before the inspection, we checked for any notifications made to us by the provider and the information we held on our database about the service and provider. Statutory notifications are pieces of information about important events which took place at the service, such as safeguarding incidents, which the provider is required to send to us by law. We also contacted the local authority and various community healthcare professionals who have a role at the service, for their views on the service. We received four replies.

There were 27 people using the service at the start of our inspection visits. During the inspection we talked with seven people living at the service and nine of their relatives and representatives. We spoke with four care staff, three nursing staff, the maintenance worker, the deputy manager, the registered manager and the regional director.

During our visits, we looked at selected areas of the premises including some people's rooms, and we observed the care and support people received in communal areas including at meals. We looked at the care plans and records of 11 people using the service, the personnel files of four staff, and some management records such as for health and safety, accidents and incidents, complaints, and staff rosters. We also requested some further specific information from the registered manager about the management of the service in-between and after our visits.

Last updated 05:17:58 21st Jan 2019 - Update Now

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