Heathland Court Care Home

56 Parkside
London SW19 5NJ

Telephone: (020) 8944 9488

Registered Manager: *
Provider Name: Bupa Care Homes (AKW) Limited
Care home beds: 82

Care Types: Care Home with NursingDementiaOlder PeoplePhysical Disability

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Last updated 6 October 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 6 and 13 September 2016 and was unannounced. The inspection team consisted of two inspectors, a medicines inspection manager and an Expert by Experience. This is a person who has personal experience of using or caring for someone who uses this type of service. Before the inspection we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed other information such as statutory notifications about events or incidents that have occurred within the service, and which the provider is required to submit to the Commission.

During our inspection we spoke to thirteen people who lived at the home. We also spoke to eight visiting relatives and friends. We spoke to the senior staff team which consisted of the home manager, deputy manager, housekeeping manager, regional director and regional support manager. In addition we spoke to four registered nurses, two activities co-ordinators and eleven care support workers.

We looked at records which included eleven people’s care records, five staff files, 37 medicines administration records (MARs) and other records relating to the management of the service. We undertook general observations throughout our visit and used the short observational framework for inspection (SOFI) during lunchtime. SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Last updated 05:46:25 14th Mar 2018 - Update Now

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