London SW19 5NJ
Telephone: (020) 8944 9488
Registered Manager: *
Provider Name: Bupa Care Homes (AKW) Limited
Care home beds: 82
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The service was inspected on 24 April 2018. This inspection was unannounced and carried out by an inspector, specialist nurse and Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection we reviewed information we held about the service which included statutory notifications. A notification is information about important events which the service is required to send to us by law. We also looked at a Provider Information Return (PIR). The PIR is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
During our visit we spoke with 14 people living at the home and five relatives. We talked to two regional managers, interim manager, clinical service manager, resident experience manager and seven staff members working for this service. We reviewed peopleâs care plans, risk assessments, staffâs files and other records relating to the management of the service. We used the Short Observational Framework (SOFI) to make observations. SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
After the inspection two healthcare professionals provided us with feedback about their involvement with the service.
Last updated 10:51:53 16th Jul 2018 - Update Now
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