First Floor, 2 The Parade
Leicestershire LE2 5BF
Telephone: (0116) 442 2181
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 19 October 2016 and was announced. The provider was given 24 hoursâ notice of the inspection because the location provides a domiciliary care service. We needed to be sure that the registered manager would be available to speak with us.
The inspection was carried out by an inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before our inspection, we reviewed the Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about a service, what the service does well and improvements they plan to make. We also reviewed the information we held about the service and information we had received about the service from people who had contacted us. We contacted the local authority that had funding responsibility for some of the people who used the service. We also contacted Healthwatch to see if they had any information about the service.
We reviewed a range of records about peopleâs care and how the service was managed. This included three peopleâs care plans and associated documents including risk assessments. We looked at three staff files including their recruitment and training records. We also looked at documentation about the service that was given to staff and people using the service and policies and procedures that the provider had in place. We spoke with the registered manager, the care coordinator, and four care workers.
As this was a small service we were only able to speak with two people and two relatives of other people who used the service. This was to gather their views of the service being provided.
Last updated 04:47:59 15th Nov 2018 - Update Now
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