Helping Hands Chelmsford

Helping Hands Chelmsford

Unit 1, The Aquarium
101 Lower Anchor Street
Essex CM2 0AU

Telephone: (01245) 768358

Registered Manager: June Hillyard
Provider Name: Midshires Care Limited

Care Types: Care in your HomeDementiaDrug or Alcohol DependanceEating disorderMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults

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Last updated 29 June 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection was an announced inspection and took place on the 3 May 2016.

The inspection was carried out by one inspector and an Expert by Experience (ExE) who assisted to make phone calls to people who used the service. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. On the day of our inspection, Helping Hands Chelmsford was providing support to 59 people.

Before the inspection we reviewed the information we held about the service. This included notifications, which are documents submitted to us to advise of events that have happened in the service and the provider is required to tell us about. We used this information to plan what we were going to focus on during our inspection.

During our inspection we spoke with the registered manager and the care co-ordinator. As part of the inspection we spoke with six people who used the service and five staff to gain their views about working for the service. Healthcare professionals were approached for comments about the service and any feedback received has been included in the report.

As part of the inspection we also reviewed six people’s care records. This included their care plans and risk assessments. We also looked at the files of six staff members and their induction and staff support records. We reviewed the service’s policies, their audits, staff work sheets, complaint and compliment records, medication records and training and supervision records.

Last updated 09:28:55 18th Feb 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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